Questions
Questions about care and fees
Do you take my insurance?
No. Arc is out of network with insurance plans and does not bill Medicare or Medicaid. You pay for each visit yourself.
What is a superbill, and how do I use it?
A superbill is an itemized receipt with the date, the kind of visit and a diagnosis code, which you can send to your plan. Your insurer can see the code, and your plan decides whether it reimburses any of the cost.
What is a Good Faith Estimate?
If you pay without insurance, you have the right to a written estimate of your costs before you start. We send yours before the first visit. If a bill comes to $400 or more above it, you can dispute the bill. The estimate is not a contract.
How is the fee set, and can I use an HSA or FSA card?
Your fee is set by the length of the visit, and you get it in writing before the first visit. You pay by card at the end of each visit, and HSA and FSA cards work.
What happens at the first evaluation?
It lasts 60 minutes. Your prescriber asks about your history, how you have been feeling and what you take now, and you agree a plan together. Nothing is prescribed before an evaluation.
How often will I come, and how long is a visit?
Follow-ups are 25 minutes, sometimes 45. Your prescriber sets the pace with you, often every few weeks at first and less often once things are steady.
Are you licensed where I live?
We are licensed in Florida. For video visits you need to be in Florida at the time of the visit.
What do I do in a crisis?
Call or text 988 at any time, or call 911 in an emergency. This site is not monitored around the clock, and our office is not a crisis service.
What is confidential, and what are the limits?
We keep your records private and share them only as the law allows. We explain the limits in writing before you start, including when we must act to keep someone safe.
What is your cancellation policy?
We ask for 24 hours' notice to change or cancel a visit. Your estimate says what a late cancellation costs.
Do you prescribe controlled medication by video?
Our policy on controlled medication is on the prescribing policy page. State law and federal law decide when it can be prescribed after a video visit, and the rules change, so your prescriber tells you what applies to you.
Will I need labs?
Some medicines call for blood tests. If yours does, your prescriber says which tests and when.
How soon can I be seen?
The scheduling page shows the open evaluation times. Follow-up visits are booked at the end of each visit.
Still have a question?
Write to us. We reply within one business day.